Cisco selects Innovise ESM Training to springboard a new set of certifications for the Service Operations Market

Cisco have created a new stream of certifications to address the challenges faced within the Service Provider community. As a result of the growth in subscribers and rich media services the Service Provider industry are rapidly expanding and evolving their networks. This has created a requirement for Service Providers to adapt, evolve and expand their operations network expertise to transform and manage these IP Next Generation Networks.

The new SP Operations Certifications provide both a curriculum and the means of validating the expertise needed to meet the challenges.

The certifications and supporting education programme will focus on the growing demand for support engineers that are capable of monitoring, maintaining and troubleshooting infrastructure within the Service Provider market. The new Cisco certification track develops the ability to manage large, complex service provider networks and certify at the Associate, Professional and Expert level.

The five courses align to the new CCNA and CCNP SP Operations certifications, covering incident (event), fault, configuration, change, and performance management procedures, along with network management and ticketing tools.

Innovise ESM Training, is one of only three initial Cisco Learning Partners to be selected for a Special Practise award for providing this programme within EMEA. In addition all of our Cisco Service Provider Operations instructors are ITIL accredited to add further value to the courses and better prepare students for the exams. This authorised Cisco curriculum track comes as a recent addition to the ever expanding portfolio of Innovise education programmes aimed at supporting the Cisco channel and reseller base.

Rick Smith, Learning at Cisco Special Practice Manager, commented "Our focus is to meet the growing need for Cisco talent within the Service Provider community. Innovise ESM Training has been a trusted Cisco Advanced Services Partner for over 10 years and has been instrumental in developing Service Provider programmes. Innovise ESM Training was specifically selected to deliver this new strategic programme because of their proven technical as well training skills within EMEA."

Francesca Seigne, Head of Innovise ESM Training said "We are delighted with the award of Cisco Service Provider Operations Special Practice. This recognition enables us to build on our ability to help Cisco partners make the most of the Cisco Services opportunity within the Service Provider market."

Innovise ESM Training is initially running the Cisco Service Provider Operations courses within the UK and Africa and are offering course and accommodation packages for customers who will need to travel.

Detailed information on the certification track and course content can be found here. Courses can be run as a single-organisation class or by attending one of Innovise ESM Training public scheduled dates.

For more information, contact Francesca Seigne on 01753 513 804 or alternatively email Francesca.seigne@innovise.com