Multi-Vendor Field Engineer Workshop (MVFEW v 1)

Associated Certifications: .

Duration: 5 days

Exam: .

Course Price: £2495 +VAT

Prerequisites

Delegates must have good working knowledge of Unified Communications and associated protocols and be competent in Cisco Networking (CCNP Voice desirable) or attendance of UC 8.x workshops

Who should attend

Technical Integrators, Field Engineers and Support Engineers with an existing background in Unified Communications needing multi-vendor unified communications experience and information

Unified Communications is a complicated technology to deploy across a multi-vendor environment. This class will focus upon the core elements from key unified communications vendors including Cisco, Microsoft and IBM

This workshop delivers key focus around Cisco Unified Communications 8/8.5, integration with business Video from Tandberg/Polycom, delivery of desktop architectures with both Cisco and Microsoft Lync and integration with Lync Communication server through standards including SIP, SIMPLE and XMPP

Each workshop delivers in-depth understanding regarding the design, integration and OAM&P aspects of a multivendor environment

Course Objectives

After completing this course, the delegate should be able to:

Deliver a multivendor platform through Cisco and the UCSF
Understand the technical design challenges for Microsoft OCS and Lync
Design, deliver and integrate Multivendor dial-plans for Voice, Video and Applications
Create collaboration foundation (MOC, Sametime, UPC, IPC, IPT)

Course outline

• Course introduction

Unified Communications Terminology
Unified Communications as part of Collaboration
Cisco Unified Communications solutions (v 7/8.x/8.5)
Microsoft Unified Communications solutions (OCS, LYNC)
AVAYA Unified Communications solutions (AURA)
Defining and Designing Collaboration

• Implementing and Supporting Cisco Unified Client Services framework (UCSF)

Application Development Framework
Cisco technology for Cisco Intelligent Network
Webex Collaboration Cloud
CUAE
CVP
On premise vs. On demand
Cisco Workspace integrating any vendor client
User integration
Delivery of the “any-to-any” solution using Cisco technology
Configuring and Managing Reachability
Configuring Contactability
Understanding and Configuring Mobility
Configuring and supporting Rich Presence as a tool for rerouting to non enterprise devices

• Microsoft OCS and LYNC

Understanding OCS features and services
Configuring OCS integration for VoIP as you are
Understanding Microsoft integration to Unified Communications (Cisco, AVAYA)
Configuring LYNC Communication server
Installing and Configuring MoC (Microsoft Office Communicator)
Installing and Configuring LC (Lync Communicator)

• Cisco Unified Communications Manager Presence

Configuring CUPS server for UPC
Understanding and Configuring CUPS server for proxy to OCS/LYNC
Understanding CUPS for federation
Understanding and implementing CUPS for XMPP
CUPS server for future UCSF integration (UCM8.x and UPC8.x)

• Understanding Video within Unified Communications

Supporting Multivendor UC video integration
Installing and Configuring Desktop video
Configuring Video Service Integration
Supporting Dial-plans for Video

• Business Video Integration

Understanding business video
Designing a network for Video Integration
Delivering desktop video with Microsoft
Delivering Desktop video with Cisco
Delivering MCU services for Video
Polycom
Cisco
Tandberg
Microsoft
3rd Party

• Deploying multivendor dial-plans

Deploying AD dial-plans for OCS/LYNC
Configuring OCS/LYNC dialler rules and translation
Understanding Microsoft Class of Service
Designing a consistent dial-plan for Multivendor
Configuring Cisco “Class of Control” for AVAYA integration
Deplying Cisco “Class of Control” for internal and external video conferencing

• Integrating with SIP Service Providers

• Understanding the cloud integration for collaboration

• Understanding the cloud integration for Unified Communications

• Troubleshooting Multivendor Unified Communications Environments

Troubleshooting OCS
Troubleshooting MoC and CUCIMOC
Troubleshooting CUPC with Multivendor Workspaces
Troubleshooting Multivendor Dial Plans
Troubleshooting SIP and CSTA
Troubleshooting Multivendor Environments with LYNC front end server
Troubleshooting multivendor environments with OCS front end server
Troubleshooting Multivendor environments with Cisco RTMT, Serviceability and Dashboard

Future Sessions

Location	Date	Price	Book or Enquire
For future sessions please enquire on 0845 850 8060.