Troubleshooting Cisco Unified Communications (TVOICE v8.0 )

Associated Certifications: CCNP Voice

Duration: 5 days

Exam: 642-427

Course Price: £1950 +VAT

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Working knowledge of converged voice and data networks.
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

Who should attend

Channel Partner / Reseller
Customer
Employee

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
Solve the common issues of an SAF-enabled network and CCD.
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
Troubleshoot voice quality issues and issues that are related to media resources.

Course outline

Course Introduction

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

Identifying Cisco Unified Communications Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

Examining Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

Troubleshooting SAF
Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

Troubleshooting MOH Issues
Troubleshooting MTP Issues
Troubleshooting Issues with Conferences
Troubleshooting Transcoder Issues
Troubleshooting Issues with RSVP Agents
Troubleshooting Voice Quality Issues

Labs

Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2-2: Troubleshooting LDAP Integration Issues
Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
Lab 3-3: Troubleshooting Off-Net Calling Issues
Lab 3-4: Troubleshooting Globalized Call-Routing Issues
Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
Lab 5-1: Troubleshooting Device Mobility Issues
Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Lab 6-1: Troubleshooting MOH Issues
Lab 6-2: Troubleshooting Transcoder Issues
Lab 6-3: Troubleshooting Issues with RSVP Agents

Future Sessions

Location	Date	Price	Book or Enquire
For future sessions please enquire on 0845 850 8060.