Cisco Extension User Training (- v -)

Course Objectives

Course Objectives
• Understand how to use basic features on Cisco IP phones to place calls, answer calls, transfer and forward calls
• Understand how to use more advanced features which will make you more productive such as quickly setting up ad-hoc conference calls or forwarding your calls to mobile or home phones.
• Understand how to access voice mail from your Cisco IP phone.
• Understand how to use information services now available to you such as missed calls or accessing the corporate directory.
• Understand how to tailor your phone to your needs such as changing ring sound, adjusting the LCD display, adjusting handset and speaker volume.
• Understand how to maximize the use of your IP telephony solution by using your web browser to forward you calls when outside the offices as well as setting up speed dial numbers easily.

Course outline

Basic User Features
• Connecting Your Cisco IP Phone to the Corporate Network
• Adjusting the Footstand
• Placing a Call
• Answering a Call
• Ending a Call
• Transferring a Call
• Putting a Call on Hold
• Redialing a Number
• Using Call Park
Advanced User Features
• Forwarding All Calls
• Placing a Conference Call
• Using Call Pickup
• Using Group Call Pickup
Information Features
• Accessing Online Help
• Using Call History
• Changing the LCD Contrast
• Setting Up Voice Mail
• Accessing Voice Mail
• Using a Corporate Directory
• Viewing Information Services

Audio Features
• Changing the Ringer Sound
• Adjusting the Ringer Volume
• Adjusting the Handset, Speaker, and Headset Volume
• Muting a Call
• Web Browser Features
• Forwarding All Calls from the Web
• Configuring Speed Dial Buttons

Unity Features
• Getting Started
• Check Voice Messages
• Send and respond to messages
• Setting up message Notification