Managed Objects F202 Business Service Level Manager (Managed Objects F202 v -)

Duration: 1 days

Course Price: £500 +VAT

Prerequisites

Students must have an administration level understanding of the underlying management systems, background in IT system administration and completed the Advanced Administration course.

This course will provide students with an introduction to Business Service Level Manager (BSLM) and the concepts of Business Service Level Management, within the context of the ITIL framework. This course is designed for both first time users of the product as well as experienced Managed Objects administrators

Course outline

How to manage, monitor and report on service level health and compliance
How to aggregate an SLA
How to override an Agreement
How to use Calendaring and Time Categories
How to weight objectives
How to create custom objectives
How to use Calendars to leverage SLAs
How to View SLA information in the Operations Client
How to Configure and View SLA information in the Portal
How to automate actions contingent on objective triggers
BSLM Methodology

Future Sessions

Call 0845 850 8060 Early Bird Prices Available - Contact Innovise ESM on 0845 850 8060 / training@innovise-esm.com for discounts of up to 50%

Location	Date	Price	Book or Enquire
For future sessions please enquire on 0845 850 8060.

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