In Brief

Industry

Technology

Challenge

To develop and deliver training to network teams with different requirements

Approach

A TNA was carried out to identify the needs and requirements for delegates
A fully customised trainingsolution

Solution

Development and deployment of a modular course schedule aligned with service provider's goals and requirements

Benefits

Customised training to meet SP specific requirements
Training was developed to reflect the SP network environment
Reduced time away from the work place
Maximised value from training budgets
Increased staff efficiency

Case Studies - Service Provider

Click to download Service Provider Case Study (PDF)

About the Service Provider

Innovise ESM Training collaborated with a major Service Provider (SP) to develop and deliver a bespoke CiscoWorks training programme to sixty network operations and support staff across several teams responsible for the various SP internal networks.

The Brief

The brief was to develop and deliver training to network teams with differing requirements Each network team perform different job functions and therefore each team presented separate training requirements.

The Approach

A detailed Training Needs Analysis (TNA) was undertaken to help identify the precise areas where training was required. As well as identifying SP's training requirements, this had the added benefit of ensuring that training and development initiatives were aligned with SP's organisational goals, culture and network infrastructure. This created a customised training solution that enabled SP to better utilise their training budgets by identifying the specific training requirements of their staff.

The Solution

Having identified these specific requirements, a customised modular course schedule was developed and agreed with SP at project meetings and reviews. The material and associated labs were then developed to reflect the specific topics identified in the TNA.

A major aspect of the Innovise ESM Training's methodology is to develop comprehensive lab exercises to both reinforce student learning and reflect the customer environment as much as possible. This was stressed by SP as one of the key factors in the training delivery. As a result of this feedback Innovise ESM Training developed both detailed scripted lab exercises and designed the lab environments to reflect the SP network. The final phase prior to delivery was a pilot to fine tune the content.

The first phase of training was delivered in September 2004, feedback on the best aspects of the course being:

Scripted lab exercises
Hands-on real lab network
Explanation of tasks
Tailored to SP's requirements and run in-house
Well presented with good course material